Refund and Return Policy

At Exotic Snacks Wholesales, we are committed to providing our customers with quality products and reliable service. We understand that issues can occasionally arise with an order, and we will do our best to resolve them fairly and promptly.

This Refund and Return Policy explains the conditions under which returns, replacements, refunds, and order cancellations may be requested when purchasing from www.exoticsnackswholesales.com.

1. Returns and Exchanges

Because we sell food products, snacks, candy, beverages, and other consumable goods, we must prioritize product quality, hygiene, and safety.

For food safety reasons, we generally do not accept returns of opened, consumed, or tampered-with food or beverage products.

Returns of unopened, non-perishable products may be considered on a case-by-case basis, subject to our approval and applicable law.

Before returning any product, please contact our customer service team for instructions. Unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue, please provide:

Your order number.
Your full name and contact information.
A description of the issue.
Clear photographs of the affected product, packaging, shipping label, and any visible damage, where applicable.

After reviewing your request, we may offer an appropriate solution, including a replacement, partial refund, or full refund, depending on the circumstances and applicable law.

Please retain the affected products and packaging until we provide further instructions. For food safety reasons, do not consume products that appear damaged, contaminated, or otherwise unsafe.

3. Eligibility for Refunds

Refunds may be considered in the following circumstances:

You receive a damaged or defective product.
You receive an incorrect item.
Your order contains missing items that were paid for.
Your order cannot be fulfilled because an item is unavailable.
Your order is lost in transit and the shipping investigation supports a refund.
Another circumstance qualifies for a refund under applicable consumer protection laws.

Refund requests are reviewed individually. We may request additional information or evidence before making a decision.

Nothing in this policy excludes any refund, return, replacement, or cancellation rights that cannot legally be excluded.

4. Non-Returnable Items

Unless required by applicable law or approved by our customer service team, the following items are generally not eligible for return:

Opened or partially consumed food and beverage products.
Products with damaged, removed, or tampered-with safety seals.
Perishable goods that cannot safely be resold.
Products damaged after delivery through improper storage, handling, or use by the customer.
Items returned without prior authorization, where authorization is required.

This section does not prevent you from requesting a remedy for products that arrived damaged, defective, unsafe, expired, or incorrectly supplied.

5. Wholesale and Bulk Orders

Special conditions may apply to wholesale, bulk, promotional, and specially arranged orders.

Customers placing wholesale orders are encouraged to inspect their deliveries promptly and report discrepancies, shortages, damaged cartons, or incorrect quantities as soon as possible.

For large shipments, please include photographs of the outer packaging, shipping labels, carton quantities, and affected products when submitting a claim.

Approved refunds for wholesale orders may be limited to the affected products or quantities rather than the entire order, where appropriate and permitted by law.

Any separate written agreement for a wholesale order will apply to the extent it is consistent with applicable law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and include your order number.

We will attempt to accommodate cancellation requests before the order has been processed or dispatched. However, cancellation may not be possible once an order has been shipped or handed over to the carrier.

If an order is successfully cancelled before shipment, any refund due will be processed to the original payment method, subject to applicable law.

Nothing in this section limits any statutory cancellation or withdrawal rights that may apply.

7. Refund Processing

Once your refund has been approved, we will initiate the refund to your original payment method, unless another method is agreed upon or required by law.

Please allow 5–10 business days after the refund is processed for the funds to appear in your account. The actual timing depends on your bank, payment provider, and financial institution.

If you have not received your refund after this period, please contact your payment provider or our customer service team for assistance.

Any legally required refund deadline will take precedence over the estimated processing time stated above.

8. Return Shipping Costs

If a return is approved because we sent an incorrect item or the product arrived damaged or defective, we will explain the appropriate return or replacement arrangements.

For other approved returns, the customer may be responsible for return shipping costs, where permitted by law and communicated before the return is completed.

Original shipping charges, customs duties, import taxes, and other delivery-related fees will be handled according to the circumstances of the claim and applicable law.

9. Lost, Delayed, or Undeliverable Orders

Delivery estimates are not guaranteed unless expressly stated otherwise.

If your order is delayed, appears lost, or has not arrived within the expected delivery period, please contact us so we can investigate with the shipping carrier.

If a package is returned because the customer provided an incorrect address, failed to collect the package, or was unavailable for delivery, we will review the circumstances before determining whether reshipping or a refund is appropriate.

Any remedy required by applicable law will remain available.